April 15, 2014
Is you r customer service strategy focused on the correct goal?

Is you r customer service strategy focused on the correct goal?

chartoftheday_2142_Airline_complaints_per_100,000_emplanements_n

http://www.statista.com/chart/2142/airline-complaints-per-100000-emplanements/

When it comes to airline complaints in the United States, low cost carrier Spirit is way ahead of the competition. In fact, passengers are three times as likely to have an issue with Spirit as the country’s next most complained-about carrier, Frontier Airlines. 

In 2013, Spirit had 9,440 complaints per 100,000…

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April 2, 2014
Landline Phones Added to the Endangered Species List

According to data provided by the Center of Disease Control and Prevention (PDF), landline phones are gradually losing relevance in the United States.

Landline Phones Added to the Endangered Species List

According to data provided by the Center of Disease Control and Prevention (PDF), landline phones are gradually losing relevance in the United States.

January 20, 2014
The Best Way for New Leaders to Build Trust

Jim Dougherty, hbr.org

When I took over as CEO of Intralinks, a company that provides secure web based electronic deal rooms, the company was hemorrhaging so much cash that its survival was at stake. The service was going down three times per week; we were in violation …

An HBR article with a simple truth that so many forget. This truth is the greatest single reason consultants exist. It’s also our sharpest tool.

January 16, 2014
The Greying of FacebookThe debate about whether or not young people are losing interest in Facebook has been going on for…View Post

The Greying of Facebook

The debate about whether or not young people are losing interest in Facebook has been going on for…

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December 23, 2013
Get the Strategy You Need — Now

Michael Birshan, hbr.org

Two uncomfortable strategic truths face the vast majority of executives and companies – and probably you, too. First, you don’t have a powerful strategy. And second, you aren’t doing much about it.

Though both statements may sound extreme, they …

Here is a nice short read for the Ivory Tower Residents to help avoid the high cost of Groupthink.

December 23, 2013
Racing to Remake BlackBerrywsj.com
Black­Ber­ry BBRY +2.33% Black­Ber­ry Ltd. U.S.: Nas­daq $7.39 +0.17 +2.33% Dec. 23, 2013 10:27 am Vol­ume (Delayed 15m) : 11.51M P/E Ratio N/A Mar­ket Cap $3.81 Bil­lion Div­i­dend Yield N/A Rev. per Employ­ee $671,732 12/20/13 5 Take­aways From…

Here is a classic example of an industry pioneer ‘falling into the ditch’ as predicted by the Sheth Rule of Three.

Racing to Remake BlackBerry
wsj.com

Black­Ber­ry BBRY +2.33% Black­Ber­ry Ltd. U.S.: Nas­daq $7.39 +0.17 +2.33% Dec. 23, 2013 10:27 am Vol­ume (Delayed 15m) : 11.51M P/E Ratio N/A Mar­ket Cap $3.81 Bil­lion Div­i­dend Yield N/A Rev. per Employ­ee $671,732 12/20/13 5 Take­aways From…

Here is a classic example of an industry pioneer ‘falling into the ditch’ as predicted by the Sheth Rule of Three.

December 22, 2013
7 Essential Online Business Tools that Power You Forward

idonethis:

image

As a distributed team, we find tools indispensable because we rely on them so heavily to collaborate and create our collective office space in the cloud. We know the beating heart of running a successful business is successful communication internally as a team and externally with our…

(Source: idonethis)

October 24, 2013
Don’t Build Your Startup Outside of Silicon Valley
Maxwell Wessel, hbr.org
The entrepreneurial zeitgeist today is hard to ignore. Startup America regions have been launched in 32 states. MBAs are flocking to internet startups at an unprecedented clip — faster than during the original dot-com bubble. Even President Obama …

Entrepreneur states in this blog a startup outside of CA, MA, and NY face even larger odds of success.

Don’t Build Your Startup Outside of Silicon Valley
Maxwell Wessel, hbr.org

The entrepreneurial zeitgeist today is hard to ignore. Startup America regions have been launched in 32 states. MBAs are flocking to internet startups at an unprecedented clip — faster than during the original dot-com bubble. Even President Obama …

Entrepreneur states in this blog a startup outside of CA, MA, and NY face even larger odds of success.

October 24, 2013
http://flip.it/xcd0B

Article is written by a startup entrepreneur stating the odds are stacked against a startup not located in California, Massachusetts and New York.

September 7, 2013
Great advice on the Alabama Gulf Coast. at Hampton Inn & Suites – View on Path.

Great advice on the Alabama Gulf Coast. at Hampton Inn & Suites – View on Path.

August 29, 2013
When you find a snake in your yard, kill it

When you find a snake in your yard, kill it.

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June 18, 2013
Peter Thiel’s CS183: Startup - Class 1 Notes Essay

blakemasters:

Here is an essay version of my class notes from Class 1 of CS183: Startup. Errors and omissions are my own. Credit for good stuff is Peter’s entirely. 

CS183: Startup—Notes Essay—The Challenge of the Future

Purpose and Preamble

            We might describe our world as having retail sanity, but wholesale madness. Details are well understood; the big picture remains unclear. A fundamental challenge—in business as in life—is to integrate the micro and macro such that all things make sense.

            Humanities majors may well learn a great deal about the world. But they don’t really learn career skills through their studies. Engineering majors, conversely, learn in great technical detail. But they might not learn why, how, or where they should apply their skills in the workforce. The best students, workers, and thinkers will integrate these questions into a cohesive narrative. This course aims to facilitate that process.

I.          The History of Technology

            For most of recent human history—from the invention of the steam engine in the late 17th century through about the late 1960’s or so— technological progress has been tremendous, perhaps even relentless. In most prior human societies, people made money by taking it from others. The industrial revolution wrought a paradigm shift in which people make money through trade, not plunder.

              The importance of this shift is hard to overstate. Perhaps 100 billion people have ever lived on earth. Most of them lived in essentially stagnant societies; success involved claiming value, not creating it. So the massive technological acceleration of the past few hundred years is truly incredible.

             The zenith of optimism about the future of technology might have been the 1960’s. People believed in the future. They thought about the future. Many were supremely confident that the next 50 years would be a half-century of unprecedented technological progress.

              But with the exception of the computer industry, it wasn’t. Per capita incomes are still rising, but that rate is starkly decelerating. Median wages have been stagnant since 1973. People find themselves in an alarming Alice-in-Wonderland-style scenario in which they must run harder and harder—that is, work longer hours—just to stay in the same place. This deceleration is complex, and wage data alone don’t explain it. But they do support the general sense that the rapid progress of the last 200 years is slowing all too quickly. 

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May 30, 2013
He’s just a numbers guy.

In the business of managing business there is one skill that should be prized as much as an M.B.A. or any other certification. That is the ability to appropriately plot data. Here is a link to a blog discussing the underutilized orbit chart.

Orbit charts,…

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October 23, 2012
Market Risk 10.22.12

This is a model for measuring Market Risk in the overall equities markets. There are the short term indicators of which a simple average is calculated and a simple average of long term indicators. The short term are plotted on the horizontal axis and the…

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September 5, 2012
Relationships and Shifting Contexts

One of the benefits of my work is the opportunity to work with some outstanding people throughout the country. And as diverse as any population segment in America is, there are some common, not universal, traits. One of those is small and medium sized…

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